How Do I Place An Order?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and it will guide you through the check out process.
Which Payment Methods Do You Accept?
We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).
How Safe Is My Personal Information?
Can I Cancel An Order?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
How long does it take to receive my order?
Once you place your order, please allow 5-10 business days to process and create your order, all orders are custom made. After that, for all pickups we will send you a notification it is ready and for shipments it could take anywhere from 3-15 business days for delivery in Canada and the United States, and 7-30 business days for international orders (depending on location). At this time all delivery standards cannot be met by postal offices due to COVID-19, therefore all of our timelines are estimates.
When will I receive a tracking number?
A tracking number will be issued to your contact information provided when we ship out. Please allow 24 hours for the tracking information to update once we send to the postal office.
Where is my order?
The shipping information that was provided to you is the only information we have in regards to where your order is. We do not have any other information to offer.
My shipping information is not changing, can you provide more information as to where my package is?
Unfortunately, we do not have any further information other than the shipping and tracking number provided to you. Please be patient, your order is on the way. Due to COVID-19, postal offices cannot guarantee delivery standards.
We can place a dispute with the postal office only after a certain time period of no action on a shipped item (i.e. no scans from the postal office), if you feel this is valid for your case please contact us immediately at firstname.lastname@example.org.
What If I Need Something?
Contact us anytime at email@example.com.