How Do I Place An Order?
All our products are offered on this website. To get started you can use the Search bar or view the Collections from the home page. Items that you are interested in press "Add to Cart". Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and it will guide you through the check out process.
For any "design your own" orders, we will not ship out all items until you pay the outstanding balance, the processing times will not be exempt.
Which Payment Methods Do You Accept?
We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).
How Safe Is My Personal Information?
Can I Cancel An Order?
Yes. Cancellations are ONLY accepted within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
How long does it take to receive my order?
Once you place your order, please allow 7-15 business days to process and create your order, all orders are custom made. After that, for all pickups we will send you a notification it is ready and for shipments it could take anywhere from 3-15 business days for delivery in Canada and the United States, for countries in Europe it takes about 2-3 weeks, and 2-9 weeks for all other international orders (depending on location). At this time all delivery standards cannot be met by postal offices due to COVID-19, therefore all of our timelines are estimates.
The delivery timelines listed on the product pages are approximate.
When will I receive a tracking number?
A tracking number will be issued to your contact information provided when we ship out. Please allow 24 hours for the tracking information to update once we send to the postal office.
My shipping information is not changing, can you provide more information as to where my package is?
Unfortunately, we do not have any further information other than the shipping and tracking number provided to you. Please be patient, your order is on the way. Due to COVID-19, postal offices cannot guarantee delivery standards.
For US clients, you may call USPS to advise on more information about your package, the phone number is 1-800-275-8777. At the voice prompt please press 5 (Other), say Business at the next prompt, confirm yes to Small Business and you will be directed to a client service representative. Advise them you are looking for more information on your package and the USPS tracking number (found on your shipping confirmation email). They will be able to help you from there.
For all other clients please contact the postal service your item is located in for more information.
Please note that delays are not valid grounds for a refund, and it is the buyer's responsibility to determine and work with the appropriate carrier on where items are if you are looking for answers. Once the item is shipped it is the respective carriers responsibility.
We can also place a dispute with the postal office only after a certain time period of no action on a shipped item (i.e. no scans from the postal office), if you feel this is valid for your case please contact us immediately at firstname.lastname@example.org.
What If I Need Something?
Contact us anytime at email@example.com