Shipping & Delivery
When Will My Order Be Processed?
All orders are handled and shipped out from our headquarters in Canada. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday.
It takes 1 business day to process payment.
How Long Will It Take To Receive My Item?
Once you place your order, please allow 7-15 business days to process and create your order, all orders are custom made. After that, it could take anywhere from 3-15 business days for delivery in Canada and the United States, and 2-9 weeks for international orders (depending on location, standard areas is 2 weeks). At this time all delivery standards cannot be met by postal offices due to COVID-19, therefore all of our timelines are estimates.
Larger orders are subject to delays and to an extra handling/shipping fee due to size of parcel.
Will I Be Charged With Customs/Tax?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
We offer free local pickup in Brampton, the address is provided at checkout. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7-15 business days. We will send you an email when your order is ready along with pickup instructions.
Our pickup hours are 1pm-7pm, 7 days a week. All items will be at the door for you to pickup with your order number on them.