Refund policy

ALL ORDERS ARE FINAL SALE (no cancellations).

You can always contact us for any order question at inquiries@matsandsigns.com

Damages and Postal Issues Deeming Lost
Please inspect your order upon reception, within 24 hours,  and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If by monitoring your shipment you notice no movement of the package for at least 10 days please contact us immediately so we can do a trace investigation with the carrier. If we do not receive any email from you regarding no trace investigation initiation for 30 days we are unable to assist as the carrier would be unable to assist in recovery efforts.

For hand painted doormats, spacing and sizing issues are inevitable although we do our best to make the mats looking right this is all hand work so perfection is not possible. Those issues will not be enough for a refund. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer any exchanges on our products as everything is made to order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

There are no refunds for untracked shipments.