Shipping policy

When Will My Order Be Processed?

All orders are handled and shipped out from our headquarters in Canada. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday, current time is 10-20 business days.

It takes 1 business day to process payment.

How Long Will It Take To Receive My Item?

Once you place your order, please allow 10-20 business days to process and create your order, all orders are custom made. After that, for all pickups we will send you a notification it is ready and for shipments it could take anywhere from 3-15 business days for delivery in Canada and the United States, for countries in Europe it takes about 2-3 weeks, and 2-9 weeks for all other international orders (depending on location). 

The delivery timelines listed on the product pages are approximate. 

When will I receive a tracking number?

A tracking number will be issued to your contact information provided when we ship out (if you chose tracked shipping). Please allow 24 hours for the tracking information to update once we send to the postal office. If you do not receive a confirmation email/tracking number to your email address please email us at inquiries@matsandsigns.com

Will I Be Charged With Customs/Tax?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Local pickup

We offer free local pickup in Brampton, the address is provided at checkout. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 10-20 business days. We will send you an email when your order is ready along with pickup instructions.

Pickups are honoured for a maximum of 6 months from the order date. Any pickups after that will be unavailable and the order will be considered cancelled, payment will not be returned.